Cancellation policy
Some items in our store may be offered to you as a subscription. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that
At Marlinko, we provide subscription based products that renew automatically according to your selected delivery plan. By completing a subscription purchase, you agree to recurring billing under the following terms.
1. Cancellation Policy
You may cancel your subscription at any time by contacting our support team at support@marlinko.com or via the customer portal provided in your order confirmation email or directly through our website.
To avoid renewal charges, all cancellations must be submitted at least 24 hours before the next billing date.
If a renewal charge has already been processed, your subscription will remain active for the current billing period and will not automatically renew.
⚠️ Once a payment has been charged, refunds are not guaranteed, as fulfillment or shipment may have already begun.
2. Refunds and Disputes
All subscription payments are considered final once processed.
If you believe you were charged in error, please notify us within 24 hours of the transaction. After this window, refund eligibility is reviewed on a case-by-case basis.
Chargebacks or payment disputes initiated without prior communication may result in immediate suspension of the related subscription and loss of account access.
Marlinko reserves the right to provide documentation of fulfillment, shipment confirmation, or service usage to payment providers during dispute investigations.
3. Renewal Terms
Subscriptions renew automatically at the end of each billing cycle (monthly, bi-monthly, or quarterly).
The renewal charge will be processed using the same payment method provided at checkout unless updated before renewal.
You may update or change your payment information through the customer portal at any time.
In certain cases, Marlinko may send an email reminder before renewal, depending on your plan type and applicable regulations.
4. Policy Compliance
This policy complies with industry-standard subscription regulations and best practices for recurring-billing businesses.
It ensures transparency, fairness, and clarity for both our customers and Marlinko.
By purchasing a subscription, you acknowledge that you have read and agreed to this policy and understand that recurring billing will continue until you request cancellation in accordance with the terms above.